Privacy Policy

A. Policy Statement

OANDA Europe Ltd (“OANDA”) respects customer privacy and is committed to protecting it.  Customers can visit most pages on the OANDA website and mobile applications -- and use all of the currency tools located on our site -- without identifying themselves or providing any personal or financial information.  However, if a customer wishes to open an FXTrade account, the law requires the customer to provide OANDA with certain non-public personal and financial information (referred to as “Personal Information”).  The purpose of OANDA’s Privacy Policy is to explain OANDA’s privacy policy and practices and how customer Personal Information is collected, used, disclosed and maintained.

B. Categories of Personal Information OANDA Collects

OANDA collects Personal Information about our customers from the following sources:

• Account Application Forms and other documents and data submitted by customers, such as customer name, residential address, date of birth, employment information, investment experience, annual income, and estimated net worth;
• Customer Transactions with OANDA such as account deposits and withdrawals that require customers to provide bank account information
• Consumer Reports and other information OANDA receives from third party agencies;
• Communications with OANDA customer service representatives; and
• "Cookies" described in section G below.

C. How OANDA Uses Customer Personal Information

OANDA may use Personal Information of current and former customers as necessary to:

• Positively identify and determine eligibility of customers opening accounts;
• Evaluate whether currency trading is suitable for each customer;
• Complete bank deposits and withdrawals,
• Effect, administer or enforce transactions requested or authorised by the customer, and
• Maintain or service the customer’s account with OANDA.

Personal Information collected online may be combined with other information customers provide to OANDA in hard copy or through the OANDA help desk. OANDA will not use or disclose or sell, rent or lease any Personal Information about its customers or former customers to any third parties except as stated in this Policy. Personal Information may be transferred across national borders for the purposes of data consolidation, storage and customer data management.

D. Disclosure of Customer Personal Information

OANDA may disclose Personal Information of current and former customers to affiliated and non-affiliated third party entities in the following cases:

• to OANDA’s business partners that perform services on OANDA’s behalf under written agreements which restrict use of  Personal Information to the limited purposes for which it is provided to them and to refrain from further use or disclosure except as permitted by law;
• to OANDA affiliates, who are permitted to disclose and use the information only to the extent that OANDA may disclose and use the information under this Policy;
• in the ordinary course of business to OANDA’s attorneys, accountants and auditors;
• to persons holding a legal or beneficial interest relating to the customer's account;
• to persons acting in a fiduciary, representative, or attorney capacity in relation to an account;
• to protect against actual or potential fraud, unauthorized transactions, claims or other liability;
• to government, regulatory or law enforcement agencies to the extent permitted or required by law, or to comply with applicable legal requirements;
• to any FSA regulated individual who is seeking to obtain a reference on your account or persons we believe to be seeking a credit reference in good faith; or
• to comply with civil, criminal or regulatory investigations, or judicial process, summons or warrant by appropriate EU or UK authorities.

E. Permission to Disclose Personal Information

Except as stated in this Privacy Policy, OANDA will not share Personal Information about any present or former customer with any non-affiliated third party without the customer’s prior written consent or providing the customer with a clear notice, an opportunity to “opt out” of that disclosure, and information on how to opt out.

F. Customer Recourse

Any concerns a customer may have regarding OANDA’s privacy policies or specific complaints about how customer Personal Information has been collected, used or disclosed should be forwarded in writing to OANDA’s Privacy Officer.  OANDA will thoroughly investigate the compliant and will take whatever actions are warranted and notify the customer once this has been done.

G. "Cookies"

OANDA uses cookies and other tracking mechanisms to: (i) facilitate customer use of our website and mobile applications, (ii) enable customization of our online services and website features, (iii) avoid customer re-entry of data, (iv) store customer preferences for certain kinds of information, and (v) gather data about usage of our website and mobile applications for research and promotions. OANDA uses cookies from third party service providers to facilitate website tracking. Cookies stored on customers’ web browsers by OANDA cannot be read by, and are not shared with, any third parties. Customers can configure their browser preferences not to accept these cookies.

Some third-party vendors that provide ads on OANDA web pages may use cookies to collect details on customer website visits and other data (but not names, addresses, email addresses, or telephone numbers) in order to provide ads about goods and services of particular interest to individual customers. For more information on this practice or to opt out, customers can visit the Network Advertising Initiative site or, in the case of Google's DoubleClick DART cookie, by visiting the Google ad and content network privacy policy.

H. Links to non-OANDA websites

The OANDA website may provide links to third-party websites for customer convenience and information.  If customers decide to access those links, they will leave the OANDA website.  OANDA does not control those third-party sites or their privacy practices, which may differ from OANDA's.  OANDA does not endorse or make any representations about third-party websites.  Any Personal Information customers choose to give to unrelated third parties is not covered by OANDA’s privacy policy.  Customers should review the privacy policy of any third-party website before submitting Personal Information.  Some third-party companies may choose to share their personal data with OANDA.  That sharing is governed by the disclosing company's privacy policy.

I. Notification of Policy and Policy Changes

OANDA provides an initial notice of its Privacy Policy to customers at the time it establishes a customer relationship and the Privacy Policy is posted on its website.  Updates will be posted on the OANDA website, so our customers will always know what information we collect, how we use it, and what choices they have.

J. Acknowledgement

You acknowledge that you will be providing personal information to OANDA Europe within the meaning of the Data Protection Act 1998 when making an application to become a Client and otherwise from time to time. You consent to OANDA Europe and its Associates processing that personal information for the purposes of establishing and administering an account in respect of the OANDA Europe and otherwise in accordance with the Privacy Statement. OANDA will not collect more Personal Information than is required to open and operate customers’ accounts, and to comply with regulatory compliance and other legal obligations.

K. Contact Us:

We will never ask you for security information such as passwords over the phone or by email. If you receive a call or email which you are not sure has come from OANDA Europe, please contact us at infosec@oanda.co.uk. 

We value our customers' opinions. If they have comments or questions about our Privacy Policy, they are invited to us at privacy@oanda.co.uk or write to us at Privacy Office, 1st Floor, 25 Watling Street, London, EC4M 9BR, United Kingdom