Troubleshooting

Forgot your password?

Please note that your username and password are case sensitive.

You can reset your password by entering your username into the fxTrade or fxTrade Practice password reset form and further instructions will be emailed to you.


Are you using the right login page?

To log in to your currency trading game account (fxTrade Practice), use: fxTrade Practice Login Page

To login to your real currency trading account (fxTrade), use: fxTrade Login Page


Are pop-ups enabled?

You need to enable pop-up windows for the fxTrade and fxTrade Practice trading platforms. If pop-ups are blocked, the platform will be unable to launch and some platform windows (such as help button windows or dialog boxes) won't appear.

Enable pop-ups


Is Java installed?

In order to allow our customers to trade from anywhere in the world the fxTrade platform is implemented entirely using Java.

Please check if you have Java installed correctly by visiting this website and following the instructions.


Is Javascript enabled?

When you log in to the OANDA fxTrade Platform, a small loading window should appear in order to launch the fxTrade Platform. This loading window requires that Javascript be enabled for it to appear.

If a small window does not appear when you click the link below, you will need to enable Javascript within your browser and/or configure your popup blocking software to allow popups from the fxTrade website.

Javascript popup test


Does the OANDA Java Test Applet work?

The OANDA Java Test Applet tests your computer for basic Java support and connectivity to our servers. If all tests fail then it is likely that you are behind a firewall that is blocking port 443, or the network connection to the server is severely degraded. If you are certain that your system should be able to connect please copy the contents of the Test Applet window and send them to technical support.

OANDA fxTrade Test Applet


Have you cleared your cache? Rebooted?

One of the most common problems our users experience is that their Java Cache has become corrupted. Please follow our instructions on how to clear your cache. Please don't forget to close all of your browser windows once you have done that.

If clearing your cache does not solve the problem, please reboot your computer before proceeding to the next step to allow your system to be in a 'clean' state.

Cache clearing instructions


Does your computer meet the technical requirements?

Please take a moment to look at our technical requirements page to ensure that your system is compatible with the fxTrade Platform.


Get quick access to your trading platforms

Sign in to fxTrade and fxTrade Practice with login icons on your desktop, without even opening your web browser.

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Risk Warning: Forex and CFDs are high risk and may not be suitable for everyone. Losses can exceed your investment.